Privacy & Policy

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined below. Definitions apply in both singular and plural forms.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Malaysian Palm Oil Certification Council, Unit 2-1, Level 2, Tower 2B, UOA Business Park, No. 1 Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia.

  • Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among other uses.

  • Country refers to: Malaysia.

  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate or analyze the Service.

  • Usage Data refers to data collected automatically, generated by use of the Service or from its infrastructure (e.g., duration of page visits).

  • Website refers to MSPO, accessible from www.mspo.org.my.

  • You means the individual accessing or using the Service, or the company/legal entity on behalf of which such individual is accessing or using the Service. (MSPO)

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide personally identifiable information, including but not limited to:

  • Email address

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

MSPO is governed by Malaysia’s Personal Data Protection Act (PDPA) 2010. (MSPO)

Usage Data

Usage Data is collected automatically and may include:

  • Your Device’s IP address

  • Browser type and version

  • The pages of the Service that You visit

  • Time and date of Your visit

  • Time spent on those pages

  • Unique device identifiers

  • Other diagnostic data

When accessing via mobile device, We may also collect:

  • Device type and unique ID

  • IP address of Your mobile device

  • Mobile OS and browser type

  • Other diagnostic data sent by Your browser or mobile device (MSPO)

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to analyze activity and improve our Service. These may include:

  • Cookies or Browser Cookies

  • Flash Cookies (local shared objects; not managed by browser settings; see Adobe help link)

  • Web Beacons (clear gifs, pixel tags) used to count visits, track email openings, and gather analytics (MSPO)

Cookies can be:

  • Persistent Cookies – remain after browser close

  • Session Cookies – deleted when browser closes

Types we use:

  • Necessary / Essential Cookies (Session; administered by Us) – required for providing service features, authentication, security.

  • Cookies Policy / Notice Acceptance Cookies (Persistent; administered by Us) – identify if users agreed to cookie use.

  • Functionality Cookies (Persistent; administered by Us) – remember preferences such as login details or language. (MSPO)

More on our cookies and your choices is available in the Cookies Policy section. (MSPO)

Use of Your Personal Data

We may use Personal Data to:

  • Provide and maintain our Service, including monitoring usage

  • Manage Your Account and registration

  • Fulfill contracts (e.g., purchase services/products)

  • Contact You via email, phone, SMS, push notifications for updates or communications about functionalities, products, or services

  • Provide news, special offers, general information about similar goods/services unless You opt out

  • Manage Your requests

  • Conduct business transfers (e.g., merger, acquisition, sale of assets)

  • Analyze data, identify trends, evaluate promotional effectiveness, and improve Service quality (MSPO)

Sharing Your Personal Data

We may share your data:

  • With Service Providers – for monitoring/analyzing Service usage or contacting You

  • For Business Transfers – during negotiations related to mergers, sales, transfers

  • With Affiliates – under agreement to honor this Privacy Policy

  • With Business Partners – to offer You certain products, services, or promotions

  • With Other Users – in public areas if You share data visible to all users

  • With Your Consent – for any other purpose You agree to (MSPO)

Retention of Your Personal Data

  • Personal Data is retained only as long as necessary for the purposes outlined, legal obligations, dispute resolution, or enforcing agreements/policies.

  • Usage Data is retained briefly for internal analysis, unless needed longer for security, functionality improvement, or legal requirements. (MSPO)

Transfer of Your Personal Data

  • Your information may be processed in locations where involved parties are located, potentially outside Your jurisdiction with different data protection laws.

  • By consenting and submitting your data, You agree to this transfer.

  • The Company will take reasonable steps to ensure data security and control prior to transfer. (MSPO)

Disclosure of Your Personal Data

Business Transactions

In event of merger, acquisition, or asset sale, Your Personal Data may be transferred. We will notify You before the Privacy Policy changes. (MSPO)

Law Enforcement

In certain circumstances, we may be required to disclose Your Personal Data in response to legal or governmental requests. (MSPO)

Other Legal Requirements

We may disclose Your data to:

  • Comply with legal obligations

  • Protect Company rights or property

  • Investigate wrongdoing related to the Service

  • Protect Users’ or public safety

  • Defend against legal liability (MSPO)

Security of Your Personal Data

We strive to use commercially acceptable methods to protect Your data. However, no internet transmission or electronic storage method is completely secure. (MSPO)

Links to Other Websites

Our Service may contain links to third-party sites not operated by us. We are not responsible for the privacy policies or practices of those sites. You are advised to review their privacy policies. (MSPO)

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here, and we will notify You by email and/or a prominent notice on our Service. We will also update the “Last updated” date at the top of the policy. Changes are effective upon posting. You are encouraged to review this policy regularly. (MSPO)

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Malaysian Sustainable Palm Oil (Company reg no: 1122153-D)
Unit 2-1, Level 2, Tower 2B, UOA Business Park, No 1, Jalan Pengaturcara U1/51A
Seksyen U1, 40150, Shah Alam, Selangor, Malaysia
Telephone: +603 5569 9676
Email: info@mspo.org.my (MSPO)