FAQs
Frequently Asked Questions
Getting Started
How is MSPO certification scheme operated in Malaysia?
MSPO Certification Scheme is operated by MSPO which oversees the development and implementation of the MSPO standards and scheme documents. To be certified, entities must be audited by an accredited certification body (ACB) that are qualified in certifying entities against the MSPO standards. A certification body is accredited by the Department of Standards Malaysia (DSM).
What does it mean to have MSPO certification?
Having an MSPO certification shows that you are committed to produce certified sustainable palm oil (CSPO) as well as to promote and work together to ensure sustainability practices are applied in the oil palm supply chain.
Is MSPO certification scheme a rival to other certification scheme?
The MSPO certification scheme was established independently and is not aimed at competing with other certification schemes that are available in the market. It is a national aspiration towards production of sustainable palm oil which is in line with the national agendas. The MSPO certification scheme encompasses the UNSDG’s (United Nations Sustainable Development Goals) for sustainable development that addresses environment, social and economic aspects. While encompassing UNSDG’s, MSPO certification scheme incoporates the elements of ESG (Environmental, Social & Governance) inside the MSPO Standard. For this to be implemented, it is critical to balance these aspects and take into consideration the country’s development.
What is the process for obtaining an MSPO certificate?
You must first obtain the relevant MSPO Standard and ensure that you are complying with all the relevant requirements and documents needed to obtain MSPO certification. Subsequently, organisation must be audited by a third-party Accredited Certification Body (ACB) here that are qualified in certifying entities against the MSPO standards. The list of ACBs can be found on MPOCC website, under the ‘Certification Bodies’ tab. You can also purchase the standards here at https://mysol.jsm.gov.my/ with the keywords of “MSPO 2022”
How long does it take for an entity to be MSPO certified?
The length of time taken to be MSPO certified varies depending on several criteria such as the size of the planted area, Certification Bodies (CBs) Standard Operating Procedures (SOPs) of the Certification Body (CB), and time taken to close out any non-compliances issued during the audit.
How long is the validity of the MSPO certificate?
For MSPO certification, the certificate validity is five (5) years and subject to a four (4) annual surveillance audits. Recertification audit shall be undertaken before the certificate expiry but not earlier than six (6) months.
Why do palm oil products exported from Malaysia need to comply with sustainability requirements?
There is increasing consumer expectation and demand in foreign markets regarding the environmental and social impact of palm oil production in producer countries like Malaysia. These markets therefore demand sustainability criteria for imported palm oil products.
Is it necessary to certify areas which are not yet in production, such as newly replanted and areas with immature crop?
MSPO certification promotes sustainable management of oil palm plantations, and its requirements should be complied with at all stages of operation.
How do stakeholders get involved in the development of the MSPO Standards?
There are several ways for relevant stakeholders to participate in the MSPO standards development and certification processes. The MSPO standards development and review of the MSPO Standards is facilitated by MSPO as the Secretariat of the Technical Working Committee on MSPO [TWC(MSPO)]. Stakeholders under the relevant interest groups, namely government agencies, industry players, smallholders, environmental NGOs, indigenous people organisations, workers representatives and academia/R&D institutions can contribute their expertise through the TWC(MSPO). Apart from that, the standard setting process also allows for feedback and input from all the stakeholders in the country, through public comments and consultations.
Is there any formal collaboration with stakeholders such as NGOs?
MSPO welcomes any form of positive collaboration with stakeholders to improve the effectiveness of the MSPO Certification Scheme. Any feedback received will be used for consultation with relevant stakeholders and implemented in the present framework wherever possible. NGOs do contribute to MSPO’s development. As an example, relevant NGOs are a part of the Technical Working Committee on MSPO [TWC(MSPO)] facilitated by MSPO as the Secretariat to further develop the MSPO Certification Scheme.
Do you have enough manpower and resources to conduct MSPO audits? What assurance can MSPO provide if there is a sudden surge in MSPO certification applications received?
MSPO provides auditor training programmes as the demand for MSPO certification increases to allow more CBs to obtain accreditation from DSM.
What is MSPO's role in ensuring market acceptability and credibility of the MSPO certification outside Malaysia?
MSPO ensures market acceptability of the MSPO certification by working closely with the Ministry of Plantation and Commodities, Malaysian Palm Oil Board, Malaysian Palm Oil Council, and other related agencies to promote market acceptance of MSPO Certification Scheme.
What is the outreach for MSPO certification, both nationally & internationally?
MSPO seeks to raise the profile of the MSPO Certification Scheme through increased collaboration with relevant partners, both local and international, and intensify the promotion of the MSPO Certification Scheme, and market acceptance globally.
Where can I lodge a complaint or grievance related to MSPO?
Any complaint or grievance regarding MSPO can be made through the MSPO Trace platform under the ‘Complaints & Grievances’ tab. You can also go to the same tab if you wish to check the status of any complaints or grievances you have lodged.
In case I have questions regarding the MSPO Standards, HCV, SIA and GHG requirements, who should I contact?
You can email to su@mspo.org.my for any queries related to MSPO standards, HCV, SIA and GHG requirements.
In case I have any questions regarding MSPO Trace system, who should I contact?
You can email to emu@mspo.org.my for any queries related to MSPO Trace system.
In case I have any questions regarding the MSPO Certification scheme requirements, who should I contact?
You can email to csu@mspo.org.my for any queries related to MSPO Certification scheme requirements.
Malaysian Sustainable Palm Oil (MSPO)
How are the members of the Board of Trustees (BOT) elected?
Members of the BOT are elected through a stringent process and must have vast knowledge of the oil palm industry, environment, economy, society and sustainability. The BOT is a governing body which manages the affairs of the council and decides the overall policy and direction in carrying out MSPO’s activities. Members of the BOT comprises of experts from government, NGOs, civil society, oil palm industry associations, academic and R&D institution as well as smallholders’ associations.
How do stakeholders get involved in the development of the MSPO Standards?
There are several ways for relevant stakeholders to participate in the MSPO standards development and certification processes. The MSPO standards development and review of the MSPO Standards is facilitated by MSPO as the Secretariat of the Technical Working Committee on MSPO [TWC(MSPO)]. Stakeholders under the relevant interest groups, namely government agencies, industry players, smallholders, environmental NGOs, indigenous people organisations, workers representatives and academia/R&D institutions can contribute their expertise through the TWC(MSPO). Apart from that, the standard setting process also allows for feedback and input from all the stakeholders in the country, through public commentsand consultations.
Is there any formal collaboration with stakeholders such as NGOs?
MSPO welcomes any form of positive collaboration with stakeholders to improve the effectiveness of the MSPO Certification Scheme. Any feedback received will be used for consultation with relevant stakeholders and implemented in the present framework wherever possible. NGOs do contribute to MSPO’s development. As an example, relevant NGOs are a part of the Technical Working Committee on MSPO [TWC(MSPO)] facilitated by MSPO as the Secretariat to further develop the MSPO Certification Scheme.
Do you have enough manpower and resources to conduct MSPO audits? What assurance can MSPO provide if there is a sudden surge in MSPO certification applications received?
MSPO provide auditor training programmes as the demand for MSPO certification increases to allow more CBs to obtain accreditation from DSM.
What is MSPO’s role in ensuring market acceptability and credibility of the MSPO certification outside Malaysia?
MSPO ensures market acceptability of the MSPO certification by working closely with the Ministry of Plantation and Commodities, Malaysian Palm Oil Board, Malaysian Palm Oil Council and other related agencies to promote market acceptance of MSPO.
What is the outreach for MSPO certification, both nationally & internationally?
MSPO seeks to raise the profile of the MSPO Certification Scheme through increased collaboration with relevant partners, both local and international, and intensify the promotion of the MSPO Certification Scheme.
Malaysian Palm Oil Board (MPOB)
What are the role and responsibilities of MPOB in the implementation of the MSPO Certification Scheme?
MPOB has been tasked to organise the independent smallholders into Sustainable Palm Oil Clusters (SPOCs) and get them ready for MSPO certification audits. MPOB also provides financial support to cover the certification fees, training, chemical stores and personnel protection equipment (PPE) to the smallholders towards obtaining MSPO certification. Please contact MPOB at 03-8769 4400 for further information.
Who can assist smallholders to become MSPO certified?
If you are an independent smallholder with a land area of less than 100 acres (40.47 hectares), you can contact the MPOB TUNAS Office nearest to you for assistance. In certain situations, an organised smallholder with a land area of less than 100 acres may be referred to the MPOB TUNAS Office as well. Please contact the nearest MPOB TUNAS Office or MSPO for further information and assistance.
Standards & Scheme
Why should I choose the MSPO Certification Scheme?
The MSPO Certification Scheme is the national scheme for oil palm products originating from Malaysia. The scheme brands Malaysian palm oil as sustainability produced and of high quality in the international market. Furthermore, markets are able to differentiate certified and sustainably produced Malaysian palm oil from that originating from other countries.
What are the strong points of MPSO standards compared to other certification standards?
MSPO standards are national standards, committing the country to fulfil sustainability requirements and strive for continuous improvement.
Will the MSPO Standards be revised in the future?
In line with international practice, standards are reviewed once every five years. The process is expected to be a multi-stakeholder consultative approach involving all the relevant stakeholders (including industry, social and environmental NGOs and labour organisations) in the country. In the meantime, MPOCC will continue to actively engage with all the relevant stakeholders in matters pertaining to the operations of the scheme. MPOCC has recently released the newly revised MSPO Standard in March 2022
Where can I get a copy of the MSPO Standards?
The MS2530 series of the MSPO standards are publicly available for purchase. The standard can be purchased from https://mysol.jsm.gov.my.
What does it mean if an oil palm estate is MSPO certified?
MSPO certified means that the entity is producing and selling Fresh Fruit Bunches (FFB) from a planted area that is managed in an environmentally and socially responsible manner.
Is it true that currently, there is only a minimal uptake for MSPO certification by the industry players?
It is true that the uptake of MSPO certification has been rather gradual over the past few years. However, with the mandate to make MSPO certification compulsory, the approach by the industry players is bound to change.
Does it mean that currently, there is no demand for MSPO-certified oil in the market?
At present, the demand for certified sustainable palm oil is limited. The demand for MSPO certified palm oil will certainly increase once the market accepts and recognises the supply of MSPO certified palm oil through the supply chain certification, which is currently being developed.
What is the validity of the MSPO Certificate?
The MSPO Certificate is valid for five (5) years, with annual surveillance audits. The certificate holder has to undergo recertification upon expiry of the certificate validity.
What are the barriers that may exist in the efforts being taken for independent smallholders to be certified under the MSPO Certification Scheme?
Among the barriers is the lack of understanding and knowledge of the requirements of the MSPO Standards. Apart from that, training and the additional cost involved in certification in combination with the limited external support provided by other players, such as dealers, traders and millers who deal with the smallholder’s crops also play a key role in the uptake of MSPO certification. Mills that are MSPO certified are obliged to support their smallholder base to become MSPO certified.
Certification Procedures
What are the procedures for MSPO audits?
You must ensure that you are prepared and ready to be audited for MSPO certification. Once ready,you can then proceed to appoint any one of the accredited Certification Bodies (CBs) to carry out the audit against the requirements of the applicable MSPO standard. For details pertaining to the oil palm management certification process, you can go to https://www.mspo.org.my/downloadable-content and scroll down to MSPO Certification Procedure.
Is there any fast track option to obtain MSPO certification?
There is currently no fast track option to obtain MSPO certification. However, those who have obtained certification against other related sustainability standards (e.g. RSPO, ISCC, etc) may be exempted from the Stage 1 Audit.
How is the competency of the CBs governed and monitored?
The competency of auditors is the key requirement of the ACB-MSPO accreditation programme, which is verified by the Department of Standards Malaysia (DSM) which is the national accreditation body. For more information on the accreditation programme for CBs undertaking MSPO auditing and certification, please contact DSM at 03-8318 0002 or email central@jsm.gov.my.
What is the purpose of the peer review process?
The peer review process is to ensure that the integrity of the audit report and critical aspects of the audit are addressed. Peer reviewers will evaluate the audit report prepared by the from CB, and their feedback and comments are incorporated into the final audit report.
How are the issues raised by peer reviewers treated?
Issues raised by peer reviewers are evaluated in a transparent manner, and details can be requested from the CB concerned.
Planting on Peatland
How does MSPO certification address peat land conversion?
Where planting on peat land is proposed, mitigation plans shall be developed and implemented to protect them without incurring adverse impacts. New planting and replanting may be developed and implemented on peat land as per MPOB guidelines on peat land development or industry best practice.
Certification Bodies (CBs)
Are accredited CBs considered as providers of independent third-party auditing?
CBs are independent certification service providers who are accredited by DSM. CBs verify the clients against the requirements of the MSPO Standards and award the MSPO certificates to the successful applicants.
How do you choose a CB to implement MSPO audit?
A client should appoint a CB that has obtained accreditation from DSM to operate under the MSPO Certification Scheme. The list of ACBs is available on both MSPO and DSM websites.
Can non-Malaysian auditors perform MSPO Certification audits?
In implementing MSPO certification, the client engages an accredited CB. The CB will ensure that auditors employed or contracted meet the accreditation requirements and are allowed to work in Malaysia.
Can non-accredited CBs operate under the MSPO Certification Scheme?
Non-accredited CBs that carry out MSPO audits are not recognised under the MSPO Certification Scheme unless the CBs have submitted their full application to DSM for accreditation.
What is the status of a MSPO certificate that has been issued by a non-accredited CB?
The programme for the accreditation of CBs was launched in June 2016. The MSPO certificates issued by non-accredited CBs are considered as non-accredited certificates but they remain valid under the scheme. Once the certificate issuing CB has obtained accreditation from DSM, the certificates issued by the CB will be immediately converted to accredited certificates but with the original certificate validity period.
Who are the accredited CBs that can conduct audits under the MSPO Certification Scheme?
As of December 2024, there are currently twenty three (23) accredited CBs. However, several more CBs are in the process of obtaining accreditation from DSM. Clients can check with DSM or MPOCC for details of the accredited CB prior to engaging the CB.
How does a CB obtain accreditation from the DSM?
Under the MSPO Certification Scheme, CBs are required to apply to DSM to obtain accreditation. One of the pre-requisites is that the CB must have carried out at least one complete MSPO audit and have another upcoming client ready to undergo MSPO audit. DSM will then initiate a two-stage audit consisting of a documentation review and witness audit based on the requirements of the ISO 17021 or ISO 17065 document and other accreditation documents and requirements.
Who comes up with the requirements for CBs to be accredited and their auditors to be trained?
Accreditation requirements for CBs such as qualification, competency and experience of their auditors have been established by DSM which is the national accreditation body.
Who certifies the smallholders?
Just like in the case of any other entity, accredited CBs conduct the MSPO audits and issue any Non-Compliance Requests (NCRs) which will determine if the smallholders are eligible to be awarded the MSPO certificate.
Who are the accredited CBs who can conduct audits under the MSPO Certification Scheme?
You can refer to https://www.mspo.org.my/certification-bodies for more information on the accredited CBs.
Social Impact Assessment (SIA)
Can someone be both an SIA assessor and an MSPO auditor?
Yes, a person can hold both roles, as an SIA assessor and an MSPO auditor, but not for the same organisation. An SIA assessor shall not be involved in auditing an organisation they have conducted the SIA for, and vice versa. This is to ensure objectivity and avoid any conflict of interest. This is clearly stated in Clause 6.3 of the MSPO SIA Procedure “The SIA assessor shall not be involved in auditing the same organisation for which they have conducted the SIA.”
Can an SIA trainer provide training to external assessors?
No. Only the scheme owner (MSPO) is authorised to conduct training for external assessors. SIA trainers, including those involved in internal trainings or TTT programmes, are not qualified to train or endorse external assessors. This is reinforced in Clause 6.2 of the MSPO SIA Procedure: “Training for external SIA assessors shall only be conducted by the scheme owner.”
What is the boundary between an SIA assessor and an MSPO auditor?
The key boundary is in the roles and independence of each function: (i) An SIA assessor is responsible for conducting the Social Impact Assessment and preparing the SIA report for an organisation. (ii) An MSPO auditor is responsible for evaluating the implementation of the MSPO standard, including verifying the SIA report during the audit. To ensure impartiality, the same person cannot assess and audit the same organisation. This is stated in Clause 6.3 of the MSPO SIA Procedure: “The SIA assessor shall not be involved in auditing the same organisation for which they have conducted the SIA.”
If internal assessors are trained in one company but later move to another, can they still conduct SIA in the new company?
Yes. competency follows the individual, not the company. If the person has successfully completed the MSPO Basic SIA Training and meets the criteria outlined in Clause 6.3 of the MSPO SIA Procedure, they can conduct SIA for the new company as an internal assessor, provided they are now part of that organisation. However, they cannot conduct SIA for the company as an external assessor, unless they are formally endorsed by MSPO for that role. In summary: (i) Yes, if they join the new company and act as internal assessor (ii) No, if they are not employed by the company and wish to act as an external assessor (must be endorsed)
Can Endorsed Training Providers (ETPs) train external assessors?
No. Only the scheme owner (MSPO) is authorised to conduct training for external assessors. ETPs are only allowed to conduct training for internal assessors, such as the Basic SIA Training or Awareness Training. Training for external assessors, including the Endorsed SIA Assessor pathway, is strictly under the responsibility of the scheme owner. This is aligned with Clause 6.2 of the MSPO SIA Procedure: “Training for external SIA assessors shall only be conducted by the scheme owner.”
If Company A has internal assessors based at HQ, can they conduct SIA for all subsidiaries within the group?
Yes, as long as all the subsidiaries fall under the same legal organisation or MSPO certification scope, the HQ-based assessors are considered internal assessors and can conduct SIA across all relevant units. However, if any of the subsidiaries are certified separately under a different legal entity, then assessors from HQ would be classified as external, and must be formally endorsed by MSPO to carry out the assessment. In summary: (i) Same legal organisation = Internal assessor (ii) Different legal entity = External assessor (must be endorsed)
If a Palm Oil Mill (POM) helps other entities such as estates or dealers with their SIA, is this considered an internal or external assessor?
It depends on the organisational relationship: (i) If the POM and the estate or dealer are part of the same legal organisation or certification scope, then the assessor is considered internal. (ii) If they are from different organisations, even if under the same parent group, then the assessor is considered external, and must be formally endorsed by MSPO as an external assessor. The classification is based on organisational boundaries, not physical proximity or ownership group.
If a company has already conducted an SIA but not according to the MSPO SIA guideline, do they need to redo it?
Not necessarily. If the SIA was conducted before the MSPO SIA Guideline was released, the company does not need to redo it from scratch. However, the existing report must go through a gap analysis using the SIA Guidelines and Approach for the MSPO Standards. If any gaps are identified, the report must be revised accordingly to align with MSPO expectations. This requirement is explained in Clause 6.1 of the MSPO SIA Procedure: “For organisation with an existing SIA report, they need to do gap analysis between the existing report with the SIA Guidelines and Approach for MSPO Standards document… and close the gaps by revising the SIA report, if any.”
Is there guidance available for conducting SIA assessments, especially for large companies with many subsidiaries or entities?
Yes, the SIA Guidelines and Approach for the MSPO Standards provide clear guidance for conducting SIA assessments, including for large companies with multiple subsidiaries or operating units. The guideline outlines: (i) A step-by-step process for conducting SIA (ii) Tools such as checklists and templates (iii) Guidance on stakeholder engagement, impact identification, and reporting However, at the end of the day, what determines how the SIA should be conducted and reported is the certification scope of the entity. Even if a company has multiple subsidiaries, each certified entity must have its own SIA assessment, consistent with how it is being audited under MSPO.
Will MSPO provide a diagram or infographic to help determine the scope of assessment?
At present, the MSPO SIA Procedure does not include a dedicated infographic to help organisations determine their SIA assessment scope. However, MSPO acknowledges the value of visual guidance, especially for entities with complex structures, and plans to include a decision-making diagram in the next revision of the SIA Procedure. This will assist users in identifying whether they fall under individual or group assessment, and what type of report is required. In the meantime, organisations are encouraged to refer to Clause 3.1 of the MSPO SIA Procedure for scope-related decisions, or consult the MSPO Secretariat directly for clarification.
If a company has multiple MPOB licences under one management, can it share one SIA report?
It depends on the certification scope: (i) If the entities are certified individually, then each one must have its own SIA report. (ii) If the entities are certified under a group certification, each entity’s assessment must still be reported separately, even if compiled in a single document, just like in Q9. This is specified in Clause 3.1.4 of the MSPO SIA Procedure: “For group assessments, the SIA report must be prepared individually for each organisation.” MSPO certification structure, if it’s a group, reports must be separated by entity
Can multiple entities under the same group share the same SIA report?
Each entity under group certification or with separate MPOB licences must have its own SIA assessment and report. However, if the organisation prefers to compile all reports into one document, this is allowed, as long as each entity’s assessment is presented separately and clearly. This applies even if: (i) The entities are under the same management; (ii) The entities operate at the same physical site; (iii) Or the certification is conducted as a group audit What matters is that each entity is audited individually, and the report must reflect each entity’s own stakeholder engagement and risk profile. This is aligned with Clause 3.1.4 of the MSPO SIA Procedure: “For group assessments, the SIA report must be prepared individually for each organisation.”
Can an external assessor train a company’s internal assessor so the company can produce its own internal SIA report?
An external assessor may support a company by providing informal guidance or coaching to help build internal understanding of the SIA process. However, this does not count as formal competency training under MSPO requirements. To be recognised as a competent internal assessor, the individual must meet the requirements outlined in Clause 6.3 of the MSPO SIA Procedure. This is outlined in Clause 6.1 of the MSPO SIA Procedure: “The organisation’s internal assessor should be competent… The competency of the internal assessor should refer to clause 6.3.”
What if a company already conducted an SIA using an endorsed assessor before the official procedures were released?
Yes, the SIA report can still be used. However, the company must first conduct a gap analysis to compare the existing report against the current SIA Guidelines and Approach for the MSPO Standards. If any gaps are identified, the report must be revised accordingly. This requirement is outlined under Clause 6.1 of the MSPO SIA Procedure: “For organisation with an existing SIA report, they need to do gap analysis between the existing report with the SIA Guidelines and Approach for MSPO Standards document, developed by the scheme owner, and close the gaps by revising the SIA report, if any.”
After conducting the gap analysis, should we amend the original SIA report, or is a completely new report required?
The original SIA report can be revised and updated to address any gaps identified during the gap analysis. A completely new report is not required unless the gaps are significant and cannot be integrated clearly. This is outlined in Clause 6.1 of the MSPO SIA Procedure: “…close the gaps by revising the SIA report, if any.”
Does the gap analysis need to be documented in a separate formal report?
No, it is not necessary to prepare a separate formal report for the gap analysis. Instead, any identified gaps can be directly addressed by revising the existing SIA report. This is clarified in Clause 6.1 of the MSPO SIA Procedure, which states: “…close the gaps by revising the SIA report, if any. Auditors are subjected to verify the SIA report during the MSPO audit.”
Can the checklist in the guideline be used to carry out a gap analysis?
Yes, the checklist provided in the SIA Guidelines and Approach for the MSPO Standards can be used as a tool to guide your gap analysis. It helps identify whether all required components are addressed in your existing SIA report. However, it is important to follow the checklist properly and thoroughly, as it reflects the minimum requirements expected under the MSPO framework. This aligns with Clause 6.1 of the MSPO SIA Procedure, which states: “…they need to do gap analysis between the existing report with the SIA Guidelines and Approach for MSPO Standards document… and close the gaps by revising the SIA report, if any.”
Will MSPO produce an infographic for the SIA procedures and guidelines?
The current SIA Procedure document does not yet include an infographic. However, MSPO recognises the importance of clear visual guidance, and an infographic will be included in the next revision of the procedure to help users better understand the SIA process. In the meantime, users may refer to Appendix 1 of the SIA Guidelines and Approach for the MSPO Standards, which provides a simple process flow as a reference.